Privacy Policy
Effective Date: 1.1.2026
Last Updated: 7.27.2026
Overview
Better Stories, PLLC (“Better Stories,” “we,” “our,” or “us”) is committed to protecting your privacy and handling your information with care, integrity, and transparency.
Because our work spans counseling (therapy), coaching, and consulting, different types of services may involve different levels of confidentiality and legal protection. This policy explains how we collect, use, and protect your information across all services.
1. Information We Collect
We may collect the following types of information:
A. Information You Provide
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Name, email address, phone number
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Intake or inquiry form responses
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Scheduling information
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Payment and billing details
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Information shared during consultations or services
B. Automatically Collected Information
When you visit our website, we may collect:
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IP address
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Browser type and device information
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Pages visited and time spent on site
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Cookies and analytics data
C. Protected Health Information (PHI) — Therapy Clients Only
If you engage in therapy services, we may collect sensitive personal and health-related information as part of your care. This information is protected under applicable privacy laws, including HIPAA (Health Insurance Portability and Accountability Act) where applicable.
2. How We Use Your Information
We use your information to:
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Respond to inquiries and communicate with you
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Provide counseling, coaching, consulting, or training services
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Schedule appointments and manage logistics
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Process payments
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Improve our services and website experience
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Comply with legal, ethical, and professional obligations
3. Therapy vs. Coaching & Consulting (Important Distinction)
Therapy Services
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Governed by strict confidentiality laws and ethical standards
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Protected under HIPAA (where applicable)
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Includes additional documentation such as Informed Consent and Notice of Privacy Practices
Coaching & Consulting Services
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Not considered healthcare services
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Not covered by HIPAA
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Information shared is treated with care and discretion, but does not carry the same legal protections as therapy
4. How We Protect Your Information
We take reasonable administrative, technical, and physical measures to protect your information, including:
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Secure platforms for scheduling and documentation (e.g., EHR systems for therapy)
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Limited access to sensitive information
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Use of encrypted or secure tools where appropriate
5. Sharing of Information
We do not sell or rent your personal information.
We may share information only when necessary:
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With service providers (e.g., payment processors, scheduling platforms)
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When required by law (e.g., court orders, mandatory reporting)
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To prevent serious harm to you or others (in accordance with legal and ethical obligations)
6. Cookies & Analytics
Our website may use cookies and analytics tools to:
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Understand how visitors use the site
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Improve performance and user experience
You can disable cookies through your browser settings.
7. Third-Party Services
We may use third-party platforms (e.g., scheduling tools, email services, payment processors). These services have their own privacy policies, and we encourage you to review them.
8. Your Rights
Depending on your location and the type of service:
You may have the right to:
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Request access to your personal information
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Request corrections to inaccurate information
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Withdraw consent (where applicable)
For therapy clients, additional rights may apply under HIPAA.
9. Contact Forms & Website Communication
Submitting a form on this website does not establish a therapeutic relationship.
Please avoid sharing sensitive personal or health information through website forms.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Updates will be reflected with a revised effective date.
11. Contact Information
If you have questions about this Privacy Policy or how your information is handled, please contact:
Better Stories, PLLC
(253) 256-5680