Terms & Conditions
1. Overview
Welcome to Better Stories, PLLC (“Better Stories,” “we,” “our,” or “us”). These Terms & Conditions govern your use of our website and services, including counseling, coaching, consulting, training, facilitation, and speaking engagements.
By accessing this website or engaging in our services, you agree to these Terms & Conditions.
2. Use of Website
This website is intended to provide general information about our services.
By using this site, you agree:
• Not to use the site for unlawful purposes
• Not to attempt to gain unauthorized access to systems or data
• Not to copy, distribute, or misuse content without permission
We reserve the right to restrict or terminate access if these terms are violated.
3. No Professional Relationship Established by Website Use
Use of this website—including submitting contact forms, emails, or inquiries—does not establish a counseling, coaching, or consulting relationship.
A formal relationship is established only after:
• mutual agreement to engage in services
• completion of required intake forms or agreements
4. Description of Services
Better Stories, PLLC provides multiple types of services:
A. Counseling / Therapy Services
• Provided by a licensed professional
• Governed by applicable laws, ethical standards, and confidentiality requirements
• Requires informed consent and clinical documentation
B. Coaching Services
• Non-clinical and forward-focused
• Designed to support performance, decision-making, and personal/professional development
• Not a substitute for mental health treatment or medical care
C. Consulting, Training & Speaking
• Provided to individuals, teams, and organizations
• Focused on strategy, communication, leadership, culture, and development
• Not clinical in nature
5. Client Responsibilities
By engaging in services, you agree to:
• Participate actively and honestly
• Take responsibility for your decisions, actions, and outcomes
• Seek appropriate professional care when needed (e.g., medical or mental health support)
Better Stories does not guarantee specific outcomes.
6. Payments & Fees
• Fees will be communicated prior to engagement
• Payment terms will be outlined in your agreement or invoice
• Late payments, cancellations, or missed sessions may be subject to fees depending on service-specific policies
For coaching and consulting, engagements may be structured as packages or project-based agreements.
7. Cancellation & Rescheduling
Policies vary by service and will be outlined in your agreement.
Generally:
• Advance notice is required for rescheduling
• Missed or late-cancelled sessions may be charged
8. Intellectual Property
All materials, content, frameworks, and language—including but not limited to:
• Better Stories Reauthorship ARC™
• Better Stories Method™
• Training materials and curriculum
are the intellectual property of Better Stories, PLLC.
You may not:
• reproduce, distribute, or modify materials
• use content for commercial purposes
without written permission.
9. Confidentiality
Therapy Clients
Confidentiality is governed by law and outlined in your:
• Informed Consent
• Notice of Privacy Practices
Coaching & Consulting Clients
Information shared will be treated with professionalism and discretion; however:
• it is not protected under HIPAA
• confidentiality may be limited in group or organizational settings
10. Third-Party Services
We may use third-party platforms (e.g., scheduling systems, payment processors, communication tools).
Better Stories, PLLC is not responsible for:
• the functionality
• privacy practices
• or policies of third-party services
11. Disclaimer
All services and content are provided for educational, developmental, and informational purposes.
Coaching and consulting are not:
• therapy
• medical advice
• legal advice
If you are experiencing a mental health crisis, please seek immediate support from a licensed professional or emergency services.
12. Limitation of Liability
To the fullest extent permitted by law, Better Stories, PLLC shall not be liable for:
• indirect or consequential damages
• outcomes resulting from decisions made based on services or content
• interruptions or errors related to website use
13. Governing Law
These Terms & Conditions are governed by the laws of the State of Washington.
14. Changes to Terms
We reserve the right to update or modify these Terms & Conditions at any time. Continued use of the website or services constitutes acceptance of those changes.
15. Contact Information
If you have questions about these Terms & Conditions, please contact:
Better Stories, PLLC